Common Stairlift Problems and How to Fix Them

Is your stairlift causing frustration by not working when you need it most? This is a common concern for many homeowners who depend on their stairlifts for accessibility. 

Often, the issue can be as simple as a power supply problem or an obstruction on the track. Keep reading to discover all the possible reasons for this malfunction and how to address them effectively.

Key Takeaways

• Stairlifts can stop working due to power issues, loose parts, or objects on the track, but basic checks can fix many of these problems.
• Noises like squeaking or knocking usually mean the stairlift needs lubrication or has loose parts that need tightening.
• Stairlifts that stop halfway often have a safety switch issue or something blocking the track, and error codes can help identify the problem.
• Regular cleaning, battery checks, and lubrication can keep your stairlift running smoothly and prevent common issues.

Common Stairlift Problems and Their Solutions

When using a stairlift, occasional issues can arise that disrupt its performance. Identifying and resolving these common stairlift problems can often restore functionality without extensive repairs or buying a new one.

Here are some of the most common issues and solutions you can try before seeking professional help:

The Stairlift Isn’t Moving (or is Moving Slowly)

When a stairlift doesn’t move or is moving slower than usual, power supply and battery issues are often the main culprits. 

1. Start by checking the power supply and ensuring the unit is plugged in with the key switch on.
2. Confirm the circuit breaker hasn’t tripped and that the battery disconnect switch is in the correct position. For battery-operated stairlifts, ensure the stairlift batteries are charged.

If your stairlift is moving slowly, this could also be due to weakened batteries over time. Regular checks of the fuses and charger are important to ensure the stairlift receives the necessary power. 

For acorn stairlift models, reviewing the manual for brakes or gain adjustments might provide a quick solution.

Be sure to inspect the indicator lights or error codes on the unit, which can offer more specific troubleshooting tips and point you to the root of the problem.

Stairlift Making Unusual Noises

Unusual noises from a stairlift can be annoying and suggest underlying problems. 

Often, lubrication of the stair lift rail can resolve squeaking or grinding sounds. Regular maintenance helps in preventing these issues.

Knocking noises might also mean loose parts or components. 

1. Confirm that the seat and footrest are securely attached and that the swivel seat or hinge rail moves smoothly. 

If this doesn’t fix it, consult the warranty for a potential service call.

Stairlift Stops Midway on the Track

A stairlift stopping midway often relates to safety switch activations or obstructions. 

1. Check the track for any objects and ensure the safety edges are clean. 
2. Make sure the off switch has not been accidentally engaged. 
3. A simple restart when you switch on the stairlift back could solve software glitches.

Models like Bruno and Stannah have onboard diagnostics that could suggest the issue through error codes. Certain beeping patterns can suggest problems, such as a low battery or a blocked sensor.

Stairlift Remote Control Not Working

If the remote control stops responding, verify the batteries are good. 

1. Make sure there is a line of sight between the remote and the stairlift. Sometimes, interference from other electronic devices can disrupt signals.
2. Remove anything that could block the signal. 
3. If still not functioning, a spare remote or contacting support can be options. 

For example, Bruno stairlift remotes might have specific troubleshooting tips in their manuals.

Seat or Footrest Not Folding Properly

A stairlift seat or footrest not closing might result from debris or wear. Inspect for objects blocking proper folding, and clean any visible dirt. Sometimes, tightening screws on the chair arm or armrest resolves mechanical impediments.

If parts are old or worn, they might need replacement, which the warranty could also cover. For persistent wear issues, contacting a manufacturer like Stannah or seeking a stairlift repair professional can be beneficial.

How to Maintain Your Stairlift to Avoid Problems

Proper maintenance is essential to keep your stairlift running smoothly and to prevent common issues from arising. Regular care can extend its lifespan and ensure it operates safely and efficiently.

Here are a few important steps you can take to maintain your stairlift and avoid potential problems:

Clean and Lubricate Regularly

Keeping a stairlift clean is important for its longevity. Dust and dirt can accumulate, especially if the lift is used frequently or there’s carpeting nearby. 

Using a soft, dry cloth for surfaces helps avoid scratches. For hard-to-reach areas, a light vacuum might do the trick.

Lubricating moving parts reduces friction, which can lead to malfunctioning. The owner’s manual often provides guidance on which parts need lubrication. Typically, grease or a silicone spray is recommended.

Check Battery and Power Connections

Stairlifts operate using batteries, so checking them is key. If the stairlift service is interrupted, it could be due to weak or faulty batteries. 

Occasionally, batteries may need replacement after a few years of service. Pay attention to the diagnostics display, as it can alert you to battery issues.

Power connections should also be looked at. Loose connections can stop the lift from receiving the power it needs. Ensuring that plugs are secure and looking for wear in cables can save a lot of hassle.

Schedule Professional Maintenance

While the owner can do regular checks, scheduling professional maintenance offers a deeper inspection. Regular check-ups can help prolong the life of your stairlift and prevent unexpected malfunctions.

Before attempting any repairs on your stairlift, getting advice from experts with years of experience is important. At California Mobility, we specialize in stairlift troubleshooting and diagnosing.

If you’re experiencing issues or want to learn more about maintaining your stairlift, contact us at (866)-839-6187. We’re here to help you find the best solution and keep your stairlift running smoothly.